These terms set out the rules that apply when you open and use your bd991 account — covering everything from how we handle your wallet transactions to what you can expect from our lobby and support channels. Access and eligibility depend on your local law and the eligible regions we serve, so please read these carefully before you proceed.
Applies to all bd991 accounts
Covers Rocket, Upay, Bank Transfer
Subject to local law and eligible regions
Updated terms override earlier versions
POLICY POSTURE
How These Terms Work on bd991
By creating an account or continuing to use the bd991 lobby, you accept the version of these terms published at that time. We may revise them when regulatory requirements change or when we update account features — the date at the top of this page marks the current version. When we make a material change, we will place a notice inside your account dashboard before the change takes effect. These terms form the entire agreement between you and bd991 for the services described here. They do not replace any separate promotional conditions, which are published individually in the account notice area. Where a conflict exists between these general terms and a specific promotional condition, the promotional condition governs for that information only. Payment context matters here: your wallet transactions — whether you use Rocket, Upay or Bank Transfer — are processed under the limits and verification steps shown in your account at the time of the transaction. We do not override those published limits through these terms. Any dispute about a specific transaction should be raised through the support route described in the contact section below. We aim to keep your account record accurate and accessible whenever you need to check it.
Rocket — wallet transaction terms apply at point of use
Upay — limits shown in your account apply
Bank Transfer — verification steps follow published account instructions
Notice of material changes posted inside your account
WHAT IS COVERED
Scope of These Terms: What Falls Inside and Outside
Not every interaction on the bd991 site falls equally under these terms. Understanding the scope helps you know where to look when something needs clarifying — whether that is your account status, a payment record or a game result.
Account Access
Your registration, login credentials, session activity and any account suspension or closure decision are fully within these terms. We manage those steps directly and you can raise questions about them through our published support channels.
Wallet Transactions
Deposits and withdrawals made through Rocket, Upay or Bank Transfer are covered here, subject to the transaction limits and verification steps visible in your account wallet at the time you initiate each transfer.
Site Content
Game titles, lobby displays, odds information and promotional notices that appear on bd991 pages are our content and subject to these terms. We keep that content current, but availability can change without advance notice.
Third-Party Services
Studios such as PG Soft, Pragmatic Play and CQ9 supply game content under their own agreements. bd991 is not liable for third-party service interruptions or changes to game mechanics that those providers introduce independently.
YOUR ACCOUNT RIGHTS
Actions You Can Take Under These Terms
These terms are not one-sided — you have practical actions available to you at any point. Your account history, including transaction records for Rocket, Upay or Bank Transfer payments, is accessible from the wallet section of your signed-in dashboard. If you find an entry that does not match your records, you should raise it promptly so we can investigate against the transaction log on our side. You can correct basic account details — display name, contact number, communication preferences — directly in account settings without contacting support. For changes to identity information already verified, the process involves re-submitting the relevant document through the verification section of your account; we will confirm once the update is reviewed. If you have a question about how a specific term applies to your situation, our support team is the right first step. Keep a note of your account ID and the date of the interaction you are asking about — that speeds up the review. We aim to keep every part of this process clear, and where a term is ambiguous, we will interpret it in the context of what you actually asked us.
Review Your Records
Open the wallet history in your signed-in account to check transaction entries for Rocket, Upay or Bank Transfer payments. Each entry shows the amount, method and status at the time we processed it.
Correct Account Details
Update your contact number or communication preferences directly in account settings. Identity document changes go through the verification section; we confirm once reviewed.
Raise a Question
Contact our support team with your account ID and the relevant date. We will check the transaction or policy record on our side and respond through the same channel you used.
Request Account Closure
You may request closure at any time through the support contact form. We will confirm the request, settle any pending wallet balance and close the account in line with the steps published in the account section.
CONTACT FOR TERMS
Reach Us About These Terms
If any part of these terms raises a question you cannot resolve by reading the published text, the following contact routes connect you to the bd991 team. Use the channel that suits the urgency of your query — written channels let you attach screenshots or transaction references, which speeds up any account-level review.
Live Chat
Open the live chat widget from any page on bd991 while signed in. Share your account ID and the specific term or transaction you are asking about for the fastest response.
Email Support
Send your query to the support email address published in the Contact section of the site. Include your account ID, the date of the relevant activity and a clear description of the issue you are raising.
Account Support Form
The support form inside your signed-in account lets you attach documents or screenshots directly to your query. Use this route for identity correction requests or disputes about a specific wallet transaction.
HOW WE MANAGE THIS
How bd991 Handles Policy and Account Data
Our approach to these terms is built around keeping your account data accurate, your transaction records accessible and our policy position clear at every step. We do not retain more data than the account and transaction functions require.
Data We Hold
We store the account registration details, wallet transaction records and session logs needed to operate your account. We do not share identifiable account data with third parties outside what is required to process Rocket, Upay or Bank Transfer transactions.
Cookies and Session
We use session cookies to keep you signed in across pages and analytics cookies to understand how the lobby is used. You can manage cookie preferences through the notice that appears on your first visit or in your browser settings.
Account Security
Your account credentials are your responsibility to keep private. If you believe your login details have been compromised, change your password immediately from the account settings page and contact support to flag the session.
Requesting Changes
To request a correction to the data we hold — or to ask how a specific piece of information is used — contact us through the support form inside your signed-in account. We will respond through the same channel.
TERMS FAQ
Frequently Asked Questions About These Terms
These questions cover the points we hear most often about how the terms apply to specific account and transaction situations on bd991.
Do these terms apply to me if I access bd991 from Bangladesh?
Eligibility to use bd991 depends on your local law and the eligible regions we serve. If access is permitted in your region, these terms apply in full from the moment you register. We do not make jurisdiction determinations on your behalf — that is your responsibility to verify.
What happens if bd991 updates these terms?
We publish the updated version on this page and place a notice inside your signed-in account dashboard before material changes take effect. Continuing to use your account after that date means you accept the revised terms. You can contact support if you want to discuss a specific change before accepting it.
Can I dispute a wallet transaction under these terms?
Yes. Open your wallet history, locate the transaction in question and note the date and reference. Then contact support via live chat or the in-account support form, providing those details. We will check the record on our side and respond through the same channel. This applies to Rocket, Upay and Bank Transfer transactions.
How do I correct identity information already on my account?
Go to the verification section of your signed-in account and follow the steps to re-submit the relevant document. We review the submission and confirm the update by the same route. Do not send identity documents by email unless support specifically requests that method for your case.
Do these terms cover the game content from studios like PG Soft or Pragmatic Play?
The terms cover your account access and your use of the bd991 lobby, including how you access game content. However, the studios — PG Soft, Pragmatic Play, PlayStar, CQ9 and Spadegaming — supply game titles under their own separate agreements. bd991 is not liable for changes those providers make to game mechanics or availability.
Where can I find the transaction limits that apply to my account?
Transaction limits for Rocket, Upay and Bank Transfer are shown inside your account wallet at the point of initiating a deposit or withdrawal. These terms confirm that those published limits apply at the time of each transaction; they are not overridden by anything written here.
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